Meet the CEO: Why Perry Moss is Playing for the Team (And Why You Should Join the Roster)

– Feb. 19, 2026 –

If you ask Perry Moss to talk about himself, he’ll hesitate. He might even try to steer the conversation toward the new sales director, the customer excellence team, or the latest operational wins. In a corporate world often dominated by celebrity CEO culture, Perry prefers the engine room to the podium.

“I’ve always felt it’s a bit odd when companies only talk about the CEO,” Perry admits. “It truly takes a village. It’s a team effort. One of the things I’m most focused on is how to get us functioning as one team with one mission and one objective.”

But after one year at the helm of Quest, it’s time to shine the spotlight on the man steering the ship. Perry Moss brings over 30 years of industry leadership to the table, and while he’s quick to credit his team, his fingerprints are all over Quest’s transformation into a data-driven, customer-obsessed powerhouse.

This article highlights Perry’s first year, his “continuous improvement” mindset, and his vision for Quest as the undisputed industry leader.

The Bottom of the Fourth Inning

When describing the transformation happening at Quest, Perry often uses a baseball analogy. “If this were a nine-inning game,” he says, “we’re probably in the bottom of the fourth.”

That might sound modest, but for Perry, the early innings are the hardest and most critical work. The first year wasn’t about flashy announcements. It was about laying a foundation of unshakeable discipline.

“It was very important for me to bring process management, data-based decision-making, and discipline to our business,” Perry explains. “We spent a good portion of this past year clearly defining our major processes—mapping them, documenting them, and assigning KPIs.”

This isn’t just corporate speak. For Quest’s clients—in industries like automotive, restaurant, retail, grocery, and healthcare—this shift to operational rigor means reliability. It means that the services Quest provides, from operational efficiencies, better pricing, landfill diversion to recycling optimization, aren’t just happening by accident. They are the result of engineered, trackable, and constantly improved processes.

“We clearly defined the value chain of Quest,” Perry notes. “Now, we track those processes every day. The KPIs tell us how we’re performing. The goal is simple: deliver more value to our customers and build better relationships with our vendors.”

The “Referenceable Customer” Standard

In the environmental services industry, trust is the currency of the realm. When prospects ask for references, the standard dance usually involves a company hand-picking three of their happiest clients and keeping the rest hidden behind a curtain.

Perry has a different vision. He calls it the “Referenceable Customer” standard.

“My ultimate goal is to make every customer a referenceable customer for Quest,” he says with intensity. “It’s a powerful thing. When a prospect asks for three references, I don’t want to give them a curated list. I want to be able to say, ‘Here is a list of all my customers. You decide who you want to call. Call anyone you want.’”

Getting to that point requires more than just good intentions. It requires a shift from reactive management to proactive excellence. Under Perry’s leadership, Quest has combined its sales and key accounts teams to ensure that existing clients aren’t just being “managed”—they are being served with the same enthusiasm as new prospects.

“Our goal is to always add new and incremental value to our customers,” Perry says. “We want to solve more problems for them every day. We want to do more than we did the day before.”

Leading with a Focus on Progress

Perry’s leadership is driven by a relentless commitment to continuous improvement and operational excellence. Instead of settling for what’s already working, he encourages the team to ask, “How can we make this even better?” This forward-thinking mindset inspires new ideas, fosters innovation, and keeps Quest at the forefront of the environmental services industry.

“We have to be willing to freely accept that the way we do it today isn’t the best way,” Perry insists. “It may be the best way we know of right now, but you have to be comfortable accepting that there is a better way. That allows you to accept change much easier.”

This passion for progress underpins Quest’s investments in technology and automation, empowering employees to focus on strategic initiatives and high-value solutions for customers. Under Perry’s guidance, Quest continues to evolve, adopting best practices, and smarter processes to deliver ever-expanding value across every client partnership.

Why People Follow Perry

You can learn a lot about a leader by looking at who is standing behind them. Perry’s 30-year career has left a wake of loyalty.

“I have a number of team members here at Quest who were with me at previous companies,” Perry reflects. “A couple were with me at my very first company, 30 years ago. I also have several customers now that have followed me from company to company to company.”

Why? It’s not because he’s easy on them. Perry admits he’s a “hard driver” because he is always “on.” But people follow him because of a simple, old-school code of ethics.

“One of the most important things that I try to live by is: Always do what you say,” Perry states. “If you do that with customers, they will follow you. If you do that with team members, they will follow you.”

This integrity is coupled with a genuine passion for the people inside the business. While he focuses heavily on data and KPIs, his motivation is human. “My passion is all about our employees and our customers. That’s where my passion lies. If we can train and coach and take care of our people to the best of our ability, that just helps us to serve our customers better.”

The Next Inning

As Quest moves into “Stage Two” of Perry’s improvement plan—focusing on cultural development, training, and technology—the vision for the future is clear.

“I intentionally joined Quest because I believe that Quest will emerge as the new industry leader,” Perry says confidently. “Our solution set is much broader than most of our competition. And I believe we have now built the very best team in the industry.”

For industry prospects looking for a partner, Perry’s message is one of partnership and capability. Quest is a team of experts led by a man who is obsessed with getting the details right, telling the truth, and making sure that when you pick up the phone to call a reference, you can call absolutely anyone.

So, while Perry Moss might prefer to stay out of the spotlight, his impact on Quest is impossible to miss. We’re in the bottom of the fourth, the bases are loaded, and the team is ready to play ball.

Are you ready to partner with a team obsessed with your success?
Contact Quest today to learn how we can drive sustainable value for your business.